Refund policy

At Gesualdi Aviation, every order is carefully prepared to meet the highest standards of quality and presentation. For this reason, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

We encourage customers to review product details, sizing information, colors, and shipping information carefully before placing an order.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is defective, visibly damaged, or if you received the wrong size, color, or product, please contact us immediately at support@gesualdiaviation.com.

To help us evaluate the issue, please include your order number, a clear description of the issue, photos showing the damage, defect, or incorrect item, and a photo of the packaging, if relevant.

Once reviewed, we will determine the best solution. Depending on the case, this may include a replacement or a refund to the original payment method.

Please note that claims must be submitted within 7 days of delivery. Requests submitted after this period may not be eligible for review.

Returns and exchanges

We do not accept returns or exchanges for change of mind, incorrect size selection, personal preference regarding fit, color, or style, items that have been worn, washed, altered, or used, sale items, or gift cards.

Items sent back to us without prior authorization will not be accepted.

European Union customers

If your order is shipped to the European Union, certain consumer protection rights may apply, including a 14-day withdrawal period where applicable.

However, some products may be excluded from the right of withdrawal under applicable consumer protection laws, including items produced or prepared according to customer-specific choices or specifications.

This does not affect your legal rights if an item arrives damaged, defective, or incorrect.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@gesualdiaviation.com.